Last updated: October 2026
Bonne-maman ships orders from France to anywhere in mainland France. We do our best to get your parcel to you smoothly, with clear information at every stage.
Areas we serve
We deliver to mainland France only. Orders with a delivery address outside this area cannot be processed and will be fully refunded.
Processing and shipping
| Step | Detail |
|---|---|
| Order cutoff | 2:00 PM (UTC) on business days |
| Handling time | 1 to 2 business days |
| Carrier | Based on your location, we entrust your parcel to a partner carrier suited to your region |
| Estimated delivery time | 3 to 5 business days after dispatch |
| Shipping cost | Free, with no minimum purchase |
Total delivery time = handling time (1–2 business days) + transit time (3–5 business days), generally 4 to 7 business days from order confirmation.
Orders placed before 2:00 PM (UTC) on a business day are processed the same day. Orders placed after that time, or on a weekend or public holiday, are processed on the next business day.
Order tracking
Once your order ships, you will receive a confirmation email containing a tracking number. This number lets you check the progress of your parcel directly on the carrier’s website. If you do not receive this email within 48 hours of placing your order, write to us at info@bonne-maman.it.com.
Delays and unforeseen events
The times shown are estimates provided by the carrier and are not a guaranteed delivery date. Circumstances beyond our control — weather conditions, peak periods, unforeseen events — may extend the delivery time. In that case, we invite you to track your parcel using the number provided and to contact us if you notice anything unusual.
Incorrect delivery address
You are responsible for the accuracy of the address entered at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange a new shipment. Any re-shipping costs will be communicated to you before any new dispatch.
Questions
For any shipping-related question, see our Contact page. We reply Monday to Friday, 9:00 AM to 6:00 PM (UTC).