Last updated: October 2026
Bonne-maman takes the protection of your personal data seriously. This policy explains what information we collect, why we collect it, and how we use it. It applies to any visit to bonne-maman.it.com and to any order placed with our shop.
Data we collect
When you browse our site or place an order, we may collect the following categories of data:
- Identity and contact details: first name, last name, shipping address, email address, phone number.
- Payment information: the data needed to process your payment. This information is handled by our secure payment providers; we do not store your full card numbers.
- Transaction data: details of the items ordered, amount, date, and order status.
- Technical data: IP address, device type, browser used, operating system.
- Browsing data: pages viewed, products viewed, visit duration, traffic source.
- Cookies and similar technologies: session identifiers, saved preferences.
Why we use this data
Each piece of information collected serves a specific purpose:
- Order processing and shipping: we use your contact details and transaction data to prepare, ship, and track your parcel, and to keep you informed of its progress.
- Customer service and after-sales support: your contact details and order history allow us to answer your questions, handle a return or refund, and resolve any issue related to your purchase.
- Site optimization and analytics: technical and browsing data help us understand how the site is used, improve how it works, fix any malfunctions, and tailor our offerings.
Sharing data
Your data is never sold. It may be passed to providers strictly necessary to fulfill your order: carriers, payment providers, site host. These partners only have access to the information required for their task and are required to protect it.
Retention period
Order-related data is kept for as long as needed to manage the business relationship and comply with our legal obligations. Browsing data and cookies have a limited lifespan, specified during your first visit.
Your rights
You may at any time request access to, correction of, or deletion of your personal data. To exercise these rights, write to info@bonne-maman.it.com stating your request. We handle these requests within 30 days.
Cookies
Our site uses cookies to ensure it works properly, remember your cart, and analyze traffic. You can configure your browser to refuse cookies, though some site features may then no longer be available.
Contact
For any question about this policy, use the details on our Contact page.